We need your personal, financial information only to implement your subscription process with us. Your personal information is collected just to identify you, financial information is collected to complete the payment procedure when you subscribe with us and computer information to link your computer with ours. All such information of yours is never shared with any third party other than Mozilla Customer Service. We assure to keep your information secure and unshared. In case you face any difficulty with the communication process or do not want to share any information, please inform us. Please pay attention to what information which we collect:
We need the information that identifies you personally and can be used to contact you at a later point of time. Such details will include name, last name, address, e-mail address, phone number and other appropriate details.
Such details are provided by you and are sent to the bank directly. These details are used to process your payments towards Mozilla Customer Service. We does not collect any credit/debit card information of our customers.
Our online tools need certain information about your computer before successfully connecting your PC to ours. This information includes your computer name, brand, type, operating system, hardware and software details. We do not publish, sell or distribute your information. Your information is used to identify you, fix your PC issues and to execute your payment procedure. Unless specifically required, we do not share your information with our affiliates or business partners. Even if it is shared it is made sure that you can’t be identified personally and also your prior consent is taken. Please note that only on request; this information can be made available to government agencies as suited or to protect Mozilla Customer Service from any potential law suit or legal proceedings. Please be assured that your information will never be misused by Mozilla Customer Service.
We never share your information
Your information will never be shared with any one unless legally required as mentioned above but in that case also we will take your prior consent or inform you in advance.
While requesting support you may request for the problem to be resolved by enabling Mozilla Customer Service technicians to have access to and take control of your computer. Mozilla Customer Service uses software tools which enable you to grant control of your computer to an Mozilla Customer Service technician remotely over the Internet. This allows the Mozilla Customer Service technician to diagnose or correct problems without ever coming to the location of your computer. Mozilla Customer Service does not use the Remote Access software to access and control your computer without your consent and we request that you remain present when our technicians are doing so. Mozilla Customer Service technicians are trained in the use of this software and we take steps to limit access to confidential or sensitive information stored on user computer or network, avoid deliberate destruction of information on user computers or networks, and help avoid system problems. Mozilla Customer Service maintains specific internal policy and technical controls to limit how and whether our remote access tools may be used to assist you.
We are trying our best to secure your data and we use a variety of security technologies, as well as administrative, managerial, and physical safeguards, to help protect personal information and other data we receive from unauthorized access, use, or disclosure. No data transmissions, or even the physical transfer of information, can be guaranteed to be completely secure. We cannot fully eliminate all security risks associated with personal information and technical mistakes are possible. Therefore, we do not ensure or warrant the security of any data or information you transmit to us and you do so at your own risk.
You also contact us with privacy questions
For immediate replies you can call us at 1888-225-8292 and talk to our customer care executives.